Our Online Store Refund Policy
In order to return any product, the following rules apply:
We have a 7-day return policy for online orders, which means you have 7 days after receiving your item to request a return or to return the online order in-store.
To be eligible for a return, your item must be in the same condition that you received it; unused, and in its original packaging. You will also need the receipt or proof of purchase.
If you require a return, email email@example.com with the details of your return and images if possible. If your return is accepted, we will contact you to arrange collection. Online orders may also be retuned in-store but please ensure the above return guidelines are met. Items ordered online that are returned outside of the guidelines above will not be accepted.
If you have any queries you can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will do our best to then evaluate the issue fairly and work together to come to a resolution.
Exceptions / Non-returnable Items
Returns for reasons outside the Lifestyle Home Garden general terms of service and return policy, will incur additional costs. We reserve the right to reject these returns if they fall outside our stipulated terms.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If you return your online order in-store, if accepted you will either be provided with a store credit note or a monetary refund based on your preference. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will do our best to handle refunds, returns or exchanges as quickly and efficiently as possible.
Please note the following products are non-returnable unless defective;
- Sale products
- Holiday and seasonal merchandise
- Artificial plants
- Non-reusable items such as light bulbs or fertilizers
- Any special orders
The above returns requirements are mandatory for all returns made to Lifestyle Home Garden and Lifestyle Mica for online purchases.
Thank you for your understanding and support, we look forward to engaging with you again soon!