How long does the registration process take?
You need about 5 mins with one of our loyalty team members.
What information do you need from me to register?
Name, gender, cell phone number, email address, birthdate and postal code.
Does the Lifestyle Loyalty Club card work in all the shops in the Lifestyle Garden Centre?
No, the Lifestyle Loyalty Club card only works within Lifestyle Home Garden and Lifestyle Mica. It can be used for all our plants, décor, gifting, hardware and tools.
How long will it take for my cashback to reflect?
Cashback can reflect on the system immediately after a transaction, but you must allow for 48 hours for transaction details and cashback balances to be visible.
How do I use my cashback?
You use your cashback to pay for future shopping, this is called redeeming. You may redeem on any product for any amount, given that you have cashback available.
Can I use someone else’s Lifestyle Loyalty Club card?
At Lifestyle Home Garden we strive to provide our customers with the most enjoyable and relevant shopping experience possible. As such, we encourage you to keep your Lifestyle Loyalty Club card purely for your own personal use, and discourage sharing of loyalty cards with friends and family. This way we can ensure that our communication is ultimately tailored to your needs and preferences specifically and not those of other shoppers. Lifestyle Home Garden accepts no responsibility for loss, damage or exploitation of cards borrowed or shared amongst customers, in addition to the possible receiving of unnecessary and irrelevant communication.
When does my cashback expire?
Your cashback will only expire after 3 years of inactivity on your Lifestyle Loyalty Club card.
What do I do if I left my card at home?
You may request for one of our loyalty team members to find your Lifestyle Loyalty Club card number for you. We also recommend that you download our Lifestyle Home Garden Loyalty app so that you can access your details, balance, transaction history and card barcode whenever you need it.
Please note that you will not be able to redeem without having your physical card in store or your card loaded onto the Lifestyle Home Garden Loyalty app – so please do not forget your card at home when you plan on redeeming or download our app to avoid any inconvenience in-store.
I lost my card, can I register for another one?
Yes, you can get a another Lifestyle Loyalty Club card if yours is lost or stolen. We charge a R50 fee for lost or stolen cards. We will then transfer all your details over from your old card to your new card, so as to avoid any tampering with or misuse of your lost or stolen card. This process automatically cancels your old card and moves all your accumulated cashback over onto your new card.
How exactly does the card work?
The Lifestyle Loyalty Club card ultimately rewards you for shopping with us. You earn cashback rewards that can be redeemed in future shopping at Lifestyle Home Garden. For more detailed information, please view our Terms and Conditions.
How old do you have to be to qualify for a Pensioners Loyalty card?
60 years or older.
Do I earn cashback on every product?
You do not earn cashback on products that are already on promotion, our bargain products, magazines, bulk prices (10 and more) and delivery. Otherwise you earn cashback on every other product that you pay full price for in our plant, hardware, décor and Mica departments.
When can I redeem the cashback that I have accumulated?
You can redeem the cashback you have accumulated at any time that suits you best. As long as you have accumulated cashback on your Lifestyle Loyalty Club card, then you can spend it with us.
Please note that you will not be able to redeem when our system is offline, this happens on the very rare occasion and we apologise for the inconvenience caused in these situations.
How do I check my cashback balance?
You can check your cashback balance on our in-store kiosks, with our friendly loyalty team or on our member page.
Why do I not earn cashback when buying a gift voucher?
You do not earn cashback when purchasing a gift card because the cashback rewards are allocated to products sold and the person purchasing on the gift card will be earning those rewards.
What fees are involved in registering for the Lifestyle Loyalty Club?
There are no fees to register for the Lifestyle Loyalty Club. The card is free and so are the services provided by Lifestyle and our loyalty team.
You are only charged for a lost or stolen card (R50) and for our monthly balance sms (R1.15) where an opt out option is available if you no longer wish to receive these sms’. The monthly balance sms is sent for safety and security purposes, so as to inform you of your available funds and allow you to track your purchases and spending. All other marketing communication – emails and sms’ – from Lifestyle Home Garden are covered by the company and not charged to the customer.