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Loyalty

Gardening Loyalty Club created just for YOU!

Women's Day (Wednesday 9 August 2017) was the first ever Lifestyle Garden Day; where all Lifestyle Loyalty Club members earned 10% cashback on your shopping the whole day! And 1 August 2017 was the day we launched the Lifestyle Loyalty Club - read the one year update by clicking |HERE|

Lifestyle Loyalty Club

SPEND

Register a Lifestyle Loyalty Club card in store, become a member and shop away

EARN

Earn accumulating cashback rewards (rands onto your loyalty card) every time that you shop + additional and exclusive discounts

REDEEM

Have money available on your card to pay for your shopping #rewards

arrow, Lifestyle Loyalty Club

Lifestyle Loyalty Club

2,5% cashback on every shop at Lifestyle Home Garden and Mica Lifestyle (excl. products already on promotion)

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10% cashback on Wednesdays for Lifestyle Garden Day (excl. products already on promotion and Mica products)

Lifestyle Loyalty Club

Additional discounts on selected already discounted items

Lifestyle Loyalty Club

Exclusive discounts

PLUS

You always earn  |  You have a savings account  |  Your receive redeem sms'  |  You can access your full transaction record

Already a Lifestyle Loyalty Club Member...

Click |HERE| to login to your member page where you can view all transaction records on your Lifestyle Loyalty Club card, as well as your savings balance and your cashback balance.

Click |HERE| to visit our Members Page for more information.

If you have any queries or comments, please do not hesitate to chat to our Loyalty Team available every day at our loyalty desk opposite the main tills and inside information desk….

 

Not yet a Lifestyle Loyalty Club Member...

Read below for our registration process, benefits of the Lifestyle Loyalty Club and Ts & Cs

1

Register

Should you wish to become a Lifestyle Loyalty Club member, all you need to do is visit Lifestyle Home Garden, collect a Lifestyle Loyalty Club card, register with your details at our in-store kiosk and voila you are instantly a member and can start earning right away.

Registering In-Store:

  • Collect a Lifestyle Loyalty Club card
  • Simply scan your Lifestyle Loyalty Club card or enter your card number at the in-store kiosk
  • Complete the required fields

Once you have registered, you are automatically a Lifestyle Loyalty Club member and can immediately start earning cashback and redeeming your rewards – giving you more of what you need to choose the lifestyle that you want!

The information that we ask you for, is purely for security and communication purposes. We will not violate your privacy and will always keep this information secure. If you wish to no longer receive correspondence you will be able to opt out; ultimately these forms of communication are used purely in order to enhance our customer service.

Should you have any questions or concerns just call the Customer Care on +27 861 663111.

2

Spend

This is the easy part!

Just shop at Lifestyle Home Garden – as you already love doing and remember to swipe your Lifestyle Loyalty Club card before each transaction.

After every spend you will earn cashback rewards – rands that accumulate every time that you shop.

Please be advised that when returning products; you will be given a credit and the transaction will be reversed, thereafter your cashback rewards will also be reversed. If you would prefer, we can also credit your returns straight onto your Lifestyle Loyalty Club Card by adding the credited amount to your savings balance.

3

Earn

There are so many ways to earn cashback it is exhilarating!

  • Lifestyle Loyalty Club members earn 2.5% cashback on every shop that you do at Lifestyle Home Garden and Mica Lifestyle (this excludes products already on promotion and those items excluded from the cashback system)
  • On Wednesday’s Lifestyle Loyalty Club members earn 10% cashback on your shopping from Lifestyle Home Garden (this excludes products already on promotion, Mica Products and those items excluded from the cashback system) for our weekly Lifestyle Garden Day – that overrides the 2.5% cashback that you receive on all other days!
  • Lifestyle Loyalty Club members can receive additional discounts on selected already discounted promotions – if we have a 10% discount on pots, we can give an extra 10% discount to Loyalty Club members, giving you a 20% discount!
  • Lifestyle Loyalty Club members will also receive exclusive discounts in the form of cashback on certain products, product groups, entire sections or even everything on certain days

In addition to earning a cashback balance, the Lifestyle Loyalty Club provides a facility for you to load money onto your Lifestyle Loyalty Club card, just like a savings account. So you will have access to a savings and cashback balance on your Lifestyle Loyalty Club card.

4

Redeem

This is the exciting part!

Once you have accumulated cashback (rands onto your loyalty card) from previous shopping sprees you will have money available for you to redeem. This means that you will have money available to pay for your shopping – this is us rewarding you for being a loyal customer.

You can redeem your full amount of accumulated cashback or you can redeem a portion of the amount.
You can also redeem a full transaction or a portion of your shopping, depending on the amount of cashback that you have accumulated.

Just swipe your Lifestyle Loyalty Club card BEFORE the transaction, scan your products and redeem your cashback.

Added Benefits

There is more:

  • It is free to join the Lifestyle Loyalty Club!
  • You earn on every purchase, as long as you are spending money you are always earning. Even when you redeem on a transaction, as long as the redemption isn’t for the full transaction amount, you will earn cashback on the amount unredeemed for
  • You can load money onto your Lifestyle Loyalty Club card – just like a savings account – think of it like your home and garden savings!
  • You can view your complete transaction record at our in-store kiosk, allowing you to have proof of all your transactions and to help you follow your spending
  • You receive sms’s every time you redeem to help keep you in the know of your Lifestyle Loyalty Club redemption transactions
  • Your Lifestyle Home Garden transaction slip will always contain your savings balance as well as your cashback balance
  • We create and customise our Lifestyle Loyalty Club just for our customers; providing personalised and relevant communication with clearly thought out benefits and pertinent savings just for you

did-you-know, Lifestyle Loyalty Club

Personalised Customer Experience is very important to us!

At Lifestyle Home Garden we strive to provide our customers with the most enjoyable and relevant shopping experience possible. As such, we encourage you to keep your Lifestyle Loyalty Club card purely for your own personal use, and discourage sharing of loyalty cards with friends and family. This way we can ensure that our communication is ultimately tailored to your needs and preferences specifically and not those of other shoppers.

Lifestyle Home Garden accepts no responsibility for loss, damage or exploitation of cards borrowed or shared amongst customers, in addition to the possible receiving of unnecessary and irrelevant communication.

Frequently Asked Questions (FAQ)

How long does the registration process take?

You need about 5 mins with one of our loyalty team members.

What information do you need from me to register?

Name, gender, cell phone number, email address, birthdate and postal code.

Does the Lifestyle Loyalty Club card work in all the shops in the Lifestyle Garden Centre?

No, the Lifestyle Loyalty Club card only works within Lifestyle Home Garden and Lifestyle Mica. It can be used for all our plants, décor, gifting, hardware and tools.

How long will it take for my cashback to reflect?

Cashback can reflect on the system immediately after a transaction, but you must allow for 48 hours for transaction details and cashback balances to be visible.

How do I use my cashback?

You use your cashback to pay for future shopping, this is called redeeming. You may redeem on any product for any amount, given that you have cashback available.

Can I use someone else’s Lifestyle Loyalty Club card?

At Lifestyle Home Garden we strive to provide our customers with the most enjoyable and relevant shopping experience possible. As such, we encourage you to keep your Lifestyle Loyalty Club card purely for your own personal use, and discourage sharing of loyalty cards with friends and family. This way we can ensure that our communication is ultimately tailored to your needs and preferences specifically and not those of other shoppers. Lifestyle Home Garden accepts no responsibility for loss, damage or exploitation of cards borrowed or shared amongst customers, in addition to the possible receiving of unnecessary and irrelevant communication.

When does my cashback expire?

Your cashback will only expire after 3 years of inactivity on your Lifestyle Loyalty Club card.

What do I do if I left my card at home?

You may request for one of our loyalty team members to find your Lifestyle Loyalty Club card number for you. We also recommend taking a photo of the back of your Lifestyle Loyalty Club card which can be used to assist in these types of situations.

Please note that you will not be able to redeem without having your physical card in store – so please do not forget your card at home when you plan on redeeming.

I lost my card, can I register for another one?

Yes, you can get a another Lifestyle Loyalty Club card if yours is lost or stolen. We charge a R50 fee for lost or stolen cards. We will then transfer all your details over from your old card to your new card, so as to avoid any tampering with or misuse of your lost or stolen card. This process automatically cancels your old card and moves all your accumulated cashback over onto your new card.

How exactly does the card work?

The Lifestyle Loyalty Club card ultimately rewards you for shopping with us. You earn cashback rewards that can be redeemed in future shopping at Lifestyle Home Garden. For more detailed information, please view our Terms and Conditions.

How old do you have to be to qualify for a Pensioners Loyalty card?

60 years or older.

Do I earn cashback on every product?

You do not earn cashback on products that are already on promotion, our bargain products, magazines, bulk prices (10 and more) and delivery. Otherwise you earn cashback on every other product that you pay full price for in our plant, hardware, décor and Mica departments.

When can I redeem the cashback that I have accumulated?

You can redeem the cashback you have accumulated at any time that suits you best. As long as you have accumulated cashback on your Lifestyle Loyalty Club card, then you can spend it with us.

Please note that you will not be able to redeem when our system is offline, this happens on the very rare occasion and we apologise for the inconvenience caused in these situations.

How do I check my cashback balance?

You can check your cashback balance on our in-store kiosks, with our friendly loyalty team or on our member page.

Why do I not earn cashback when buying a gift voucher?

You do not earn cashback when purchasing a gift card because the cashback rewards are allocated to products sold and the person purchasing on the gift card will be earning those rewards.

What fees are involved in registering for the Lifestyle Loyalty Club?

There are no fees to register for the Lifestyle Loyalty Club. The card is free and so are the services provided by Lifestyle and our loyalty team.

You are only charged for a lost or stolen card (R50) and for our monthly balance sms (R1.14) where an opt out option is available if you no longer wish to receive these sms’. The monthly balance sms is sent for safety and security purposes, so as to inform you of your available funds and allow you to track your purchases and spending. All other marketing communication – emails and sms’ – from Lifestyle Home Garden are covered by the company and not charged to the customer.